Please see below for our full terms & conditions covering sections such as;
Please read the below Beechworth Honey “Terms & Conditions” carefully as they contain all the information you will need to make your shopping experience great.
They cover details on how our promotions work, conditions of use, privacy, shipping & returns and anything else we can think of to make things run smoothly.
By accessing, browsing and/or using the Beechworth Honey on-line store & website, you agree to the following terms and conditions:
Beechworth Honey is pleased to offer customers exciting promotional offers from time to time. Below you will find a detailed explanation of specific promotions currently active in our online store.
Our general “Promotional Terms” apply to all offers unless specified and they are:
- No further discounts apply
- The “Offer” is available while stocks last and/or subject to the “Offer” start and end dates.
- The “Offer” is available in our online store only
- Personal shopper only
- No rainchecks
- Beechworth Honey reserves the right to amend any promotional offer at any time.
- Payment is taken as you place your order so you will always be charged at the rate advertised at the time of ordering.
- All prices are in Australian dollars (AUD) and include GST (goods and services tax) where it applies.
We accept payment online by Visa, MasterCard & Paypal. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential.
Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.
Beechworth Honey does not store nor process any Credit Card information.
We understand some people do not like to pay for goods over the internet. If you would like to pay for your order via telephone please contact our online team directly via telephone +61 2 6033 2322 or email firstname.lastname@example.org so that our team may be able to support your request.
Beechworth Honey Pty Ltd retains all rights of ownership and possession of the goods until full payment has been received.
Beechworth Honey Pty Ltd reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification prior to the order being dispatched.
We take great pride in the quality and condition of our honey and honey products and it should reach you in the best possible condition. When you receive your order if you are not happy with what you have received, please call us right away on 02 6033 2322 or email email@example.com and we will endeavour to address any concerns as soon as possible.
Join our News Updates
You can stay in touch with Beechworth Honey news by providing your name and email address in the footer of our website. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our email communications.
Beechworth Honey will store your details securely with the express purpose of contacting you regarding Beechworth Honey and will not share your details with third parties.
We believe in excellent customer service.
Our Customer Care team is one of the best around and we are here to help. If our service has been outstanding, or if you aren’t 100% happy, call our team straight away on (02) 60332322 or email firstname.lastname@example.org.
We aim to provide high-quality service and all feedback helps us to improve each time. We want your experience on our website and with your honey purchase to be a sweet one.
These Terms & Conditions may change
We reserve the right to update or amend these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.
The material provided on the Website is copyright protected. You may only use this material for your own private and non-commercial purposes. Except for the temporary copy held in the computer’s cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of Beechworth Honey. You may not use any part of the Content on the Website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.
We attempt to ensure that the contents of the Beechworth Honey on-line store & website are accurate and current at the time they are published. Prices of goods and services, postage and handling fees, and other charges displayed on the Website are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, we are unable to warrant that product descriptions or other content of the Website is accurate, complete, reliable, current or error-free.
By ordering from our website or from our stores, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.
We have taken every care in the preparation of the site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.
These Terms & Conditions do not affect your statutory rights as a consumer
The Beechworth Honey “Terms & Conditions”do not affect your statutory rights as a consumer.
We offer flat rate shipping of $15 on each order delivered to a single Australian mailing address. Orders over $100 will receive free delivery to a single Australian address.
Only delivery to Australian residential, business & PO Box addresses are accepted (international shipping addresses are NOT accepted). Please phone our team prior to completing an online order if you wish to discuss further, or to arrange delivery to multiple addresses.
We use Australia Post, Fastway and other courier providers where necessary for delivery to all areas of Australia and aim to have your order delivered within 7 working days. To some regional parts of Australia, delivery can take longer.
During busy periods, such as Free Shipping Events, Christmas, and public holidays, delays in delivery can occur due to the capacity of our transport providers and business holiday closures between Christmas and New Year.
Please make sure that delivery address and postcode are correct as we cannot be responsible for non-delivery due to an incorrect address provided. In the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we cannot be responsible for any delivery delays.
We ship and track all orders via Courier or Australia Post and a signature is required upon delivery. If no-one is home at the time of delivery a card will be left explaining the options to either collect your parcel from the nearest Post Office if it is being shipped via Australia Post or to organise to have it redelivered it arriving via courier.
When ordering if you would like your delivery to be left in a secure place without the need for a signature you can specify this in the delivery comments section of the order. This acts as an “authority to leave” notification and Beechworth Honey cannot be held responsible for loss or damage to this delivery.
Please ensure you place your Christmas order prior to Friday the 9th of December 2022 to give your order the best chance of arriving prior to Christmas.
Once your order has been packed and is ready for dispatch, we will send you an email advising that your order is packed and ready to be collected by the courier. Once your package leaves Beechworth Honey you will receive an email or text with your tracking number from Shippit. They are a third party company that organise your parcel to be delivered. There will be updates along the way. If you would like to track your delivery go to the courier’s website (Shippit will advise in your email or text which courier has been chosen for you) and place your tracking number into the relevant field. If you have any concerns please contact Beechworth Honey on 0260332322 or email@example.com as we can assist you.
Currently we do not accept orders shipped to international addresses from our online shopping cart. There are many restrictions in various countries on the importation of honey that make shipping internationally a challenge.
For all international sales please contact our team directly via telephone +61 2 6033 2322 or email firstname.lastname@example.org so that our team may be able to support your request.
Due to domestic quarantine restrictions, the following products can not be shipped to Western Australia:
- All Honey (liquid & creamy), honeycomb, all honey gift packs, beeswax candles, beeswax, furniture polish
- Bee Balm – all varieties
- Lip Balm – all varieties
- Bee Friendly Seeds
- Nougat – all varieties
- Sparkling honey drinks
Due to domestic quarantine restrictions, the following products can not be shipped to Tasmania:
- Bee Creamy Honey – all varieties
- Honeycomb – All products that contain honeycomb
- All Beeswax products – including all candles, Beeswax, Bee Balm & Lip Balm
- Gift packs – Containing Creamy Honey & Honey & Honeycomb
- Bee Friendly Seeds
Kangaroo Island is a Ligurian Bee Sanctuary Carrying honey, bees and bee products onto the island is prohibited.
Beechworth Honey is committed to providing quality products to all our customers. In the event that your product is faulty, damaged, or does not match its description or perform its function then a refund will be made in its original payment method or a replacement offered once proof of purchase is confirmed and your product is returned to Beechworth Honey.
- There is no refund or exchange offered where you change your mind or where you make an error with your order.
- There is no refund or exchange offered on sale items.
- Please choose carefully and double-check your order before checkout.
Why can’t we exchange products if you make an error ordering or change your mind?
As a food and skincare business, we are unable to accept returned stock as we can not be sure if it has been tampered with or opened, meaning we are not able to resell this stock. We only send replacement stock for damaged or faulty stock once the original stock is returned. We then complete a thorough assessment of the returned goods to determine if they qualify for replacement.
How do I return or exchange an item?
If you have purchased in-store, and your product is faulty, damaged or does not match its description or perform its function you can return or exchange it by either visiting our store or contacting our customer service team on (02) 6033 2322 or email email@example.com within 7 days to discuss your return options. Please ensure that you have a clear copy of your receipt.
If you have purchased from Beechworth Honey online, and your product is faulty, damaged or does not match its description or perform its function you can return or exchange it by contacting our customer service team on (02) 6033 2322 or email firstname.lastname@example.org within 7 days to discuss your options. Please ensure that you have your order number.
Beechworth Honey Gift Vouchers are sold/allocated subject to the following terms and conditions:
- Gift Vouchers are valid for 36 months from date of purchase.
- Gift Vouchers can be redeemed against all products on www.beechworthhoney.com.au
- Gift Vouchers are non-transferable, can only be used on www.beechworthhoney.com.au
- Gift Vouchers are for online use only and cannot be redeemed in our physical retail store.
- May not be returned or redeemed for cash.
- If your order total is less than the value of the Gift Voucher, the remaining balance will be available and can be redeemed against subsequent orders by using the same unique code.
- All remaining balances exceeding the value of your gift credit or store credit must be paid via an alternate payment method.
- To arrange a return of a product purchased with a Gift Voucher, you will need to contact Beechworth Honey on 02 6033 2322or email email@example.com . If you return products you have purchased using a Gift Voucher, the remaining balance will be credited to you as store credit and can be redeemed against subsequent orders.
- Gift Vouchers are exclusively digital and will be e-mailed to the purchaser once the full order has been processed and payment has been taken.
- Beechworth Honey is not liable for delivery of a digital Gift Voucher or Credit Note to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
- Beechworth Honey is not responsible if Gift Voucher is used without permission.
- Beechworth Honey reserves the right to cancel a Gift Voucher if we deem such action necessary.
- Sales tax and shipping is applicable on any products purchased with a Beechworth Honey Gift Voucher.
All promotion codes are non-transferable and there is no cash alternative. No more than one promotional code can be applied at checkout or to an order. They cannot be used in conjunction with any other promotion code or offers, cannot be used when purchasing a digital gift voucher and must be redeemed by the date published, if provided. Beechworth Honey reserves the rights to cancel or refuse the usage of any promotional code at any time.
All promotional codes must be applied at checkout, and cannot be applied to any previous or retrospective orders. We have the right to refuse use of any promotional code for any reason. The times of use will be outlined in the marketing material, the code can not be used outside of this time.
375g Honey Jar (Buy 2 or More & Save)
Buy 2 or more ‘I Love You, Honey’, ‘You’re the Bees Knees Honey’, or ‘Queen Bee Honey’ 375g Jars for $7.50 each. Normally $8.50 each, with a total savings of $1.00 per jar. Offer valid from 30/11/2023 – 12/12/2023 or while stocks last. Offer only available for purchases online at beechworthhoney.com.au. Telephone and in-store Beechworth Honey Shop orders will not receive this offer. Only available while stocks last. No rainchecks. This offer is not redeemable with cash. Unfortunately, due to quarantine and biosecurity restrictions, we are unable to ship this honey to Western Australian residents. To be eligible for this offer, simply add 2 or more 375g honey jars to your cart in one single transaction. The discount will be automatically applied at checkout, there is no need to add a coupon/promotional code when placing your order.
Free Beechworth Honey Dipper
Receive a free Beechworth Honey Dipper valued at $4.95 each when spend over $30. Offer valid from 1/12/2023 – 30/11/2023 or while stocks last. 1x Beechworth Honey Dipper per order. Offer only available for purchases online at beechworthhoney.com.au. Telephone and in-store Beechworth Honey Shop orders will not receive this offer. Only available while stocks last. No rainchecks. This offer is not redeemable with cash. To be eligible for this offer, simply spend over $30 in a single transaction and enter the coupon code at the checkout. Didn’t get the prompt? So sorry… you’ll know they’re all gone.
Free Honey Gifting Tube
Receive a free Honey Jar Gifting Tube (Green) valued at $2.00 each when you buy 1 or more 350g or 325g jars of honey. Offer valid from 30/11/2023 – 12/12/2023 or while stocks last. 1x Honey Jar Gifting Tube (Green) per order. Offer only available for purchases online at beechworthhoney.com.au. Telephone and in-store Beechworth Honey Shop orders will not receive this offer. Only available while stocks last. No rainchecks. This offer is not redeemable with cash. To be eligible for this offer, simply add 1 or more 350g or 325g honey jars to your cart and proceed to checkout where a message will prompt you to add the bonus gifting tube to your order. No coupon/promotional code is required to receive the offer. Didn’t get the prompt? So sorry… you’ll know they’re all gone.
Free Beechworth Honey Wooden Spoon with your first online order
Join our mailing list and receive a free Beechworth Honey Wooden Spoon valued at $9.50 with your first online order. A total of 5,000 Beechworth Honey Wooden Spoons will be available during the promotional period. Offer available from 1/08/2023 and ends 31/03/2024 unless sold out prior. Minimum spend $30.00. Prizes are not transferable or exchangeable and cannot be redeemed for cash or any other form of consideration. This prize can only be shipped to a valid Australian address. Instore or phone orders will not receive this offer.
To receive the offer, simply scan the relevant QR code on our Traditional Honey 500g jar, fill in the required details and submit your entry to receive your unique code to redeem at checkout. Coupons are only redeemable for new Beechworth Honey sign-ups and can only use once per customer. Coupons must be redeemed before 31/03/2024. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Beechworth Honey. Only entries submitted through the relevant competition sign-up page on the Beechworth Honey website will receive the coupon code to redeem. Employees of our company (and their immediate families) and the employees of any agencies associated with this promotion are ineligible to receive this offer.
FREE 2x Jar Light Candles + Cotton Gift Bag
Offer is available online at beechworthhoney.com.au from Wednesday 12th July 2023 – Sunday 31st March 2024. Offer includes 2x Jar Light Candles + Cotton Linen Gift Bag (Small) valued at $10.00 and can only be redeemed with one single online purchase valued over $30. To receive the offer, simply apply the coupon/promotional code at checkout when placing your order. Offer is limited to one use per user and must be used in a single transaction valued at over $30.00. Available on all in-stock products available on Beechworth Honey online store. No rainchecks. This offer is not redeemable for cash. This offer cannot be combined with any other offer. Telephone and in-store Beechworth Honey Shop orders will not receive this offer. Unfortunately, this offer is not available to Western Australian and Tasmanian residents due to domestic quarantine restrictions which restrict beeswax products including Jar Light Candles from entering the state.
Beeswax Lip Balm (Multi Buy & Save)
Buy any 3 x Natural Beeswax Lip Balm Tin 15ml for $20. RRP of $8.95 each, with a total savings of $6.85. Offer is available online at www.beechworthhoney.com.au. Offer is available on all in-stock Natural Beeswax Lip Balm Tin 15ml. No rainchecks. This offer is not redeemable with cash. To be eligible for this offer, simply add 3 or more Natural Beeswax Lip Balm Tins 15ml to your cart in one single transaction. The discount will be automatically applied at checkout, there is no need to add a coupon/promotional code when placing your order.
Multi Buy & Save – Hand Creams
Buy any 3 x Hand Cream Tubes 100ml for $40. RRP of $16.95 each, with a total savings of $10.85 Offer is available online at www.beechworthhoney.com.au.Offer is available on all in-stock Hand Cream Tubes 100ml. No rainchecks. This offer is not redeemable with cash. To be eligible for this offer, simply add 3 or more Hand Cream Tubes 100ml to your cart in one single transaction. The discount will be automatically applied at checkout, there is no need to add a coupon/promotional code when placing your order.
Win 1 of 5 Australian Honey Sampler Tins
Winners: Suzanne E, Rachel P, Isabella C, Sarah J, Leah V
Sign up to our mailing list and follow us on social media to go into the draw to win 1 of 5 Australian Honey Sampler Tins.
Each prize is valued at $49.00 and includes 1 x Australian Honey Sampler Tin. This prize can only be shipped to a valid Australian address. Unfortunately, due to quarantine and biosecurity restrictions, this competition is not available to Western Australian or Tasmanian residents. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Beechworth Honey. Entrants must be subscribed to the Beechworth Honey mailing list and be following @beechworthhoney on Facebook or Instagram when the competition is drawn to be eligible to win the prize. Competition starts 19/09/2023 and ends 10/11/2023. The winners will be randomly drawn and notified via email. Only entries submitted through the competition win page on the Beechworth Honey website or through the relevant social media post sign-up form during the competition period will be eligible to win. This competition is not sponsored, endorsed, administrated, or associated with Instagram or Facebook.
Scan Traditional Honey 500g Jar for Your Chance to Win 1 of 5 Honey Tasting Kits
October Winners: Seamus F, Terri G, Brook J, Ryan W, Anite C
Join our mailing list to go into the draw to win 1 of 5 Honey Tasting Kits every month. 5 x prizes drawn at the beginning of every month. Each prize includes 1 x Beechworth Honey Honey Sampler Tasting Tin valued at $49.00 each. Competition starts 1/08/2023 and ends 31/03/2024. No entries will be accepted before or after this time. Prizes are not transferable or exchangeable and cannot be redeemed for cash or any other form of consideration. This prize can only be shipped to a valid Australian address. Unfortunately, due to quarantine and biosecurity restrictions, this competition is not available to Western Australian and Tasmania residents, for more information about honey restrictions visit beechworthhoney.com.au/faqs#shipping.
To go into the draw, simply scan the relevant QR code on our Traditional Honey 500g jar, fill in the required details and submit your entry for your chance to win. One entry per person, per month. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Beechworth Honey. Entrants must be subscribed to the Beechworth Honey mailing list when the competition is drawn to be eligible to win the prize. The winners will be randomly drawn and notified via email at the beginning of each month. Only entries submitted through the relevant competition win page on the Beechworth Honey website will be eligible to win. Employees of our company and its subsidiaries (and their immediate families) and the employees of any agencies associated with this Promotion are ineligible to enter.
Sign Up to Win 1 of 5 Australian Honey Sampler Tins – (Beechworth Honey Shop Only)
Competition dates: December 1st 2023 – December 31st 2023.
Sign up to our mailing list in-store at The Beechworth Honey Shop (31 Ford Street, Beechworth VIC) for your chance to win 1 of 5 Australian Honey Sampler Tins valued at $49.00 each.
Entrants must sign up to the Beechworth Honey mailing list by scanning the in-store QR code and completing their name and email address for a valid entry. One entry per person, per month. This is an in-store only competition. Prize will be drawn at the start of the following month at 87 Ford Street, Beechworth VIC. Entrants must be subscribed to the Beechworth Honey mailing list when the competition is drawn to be eligible to win the prize. The winner will be notified via email. The prize will be posted to the winner with a valid Australian postal address. Please note that due to quarantine restrictions, some Beechworth Honey products cannot be shipped to some Australian states. Unfortunately Western Australian addresses are ineligible for this competition. The prize is not redeemable for cash or transferrable to other people. Beechworth Honey staff and their immediate families are ineligible to enter.
Win a Beechworth Honey Hamper
Competition dates: November 1st 2023 – November 30th 2023.
November Winner: Tracey P
The Beechworth Honey Hamper is valued at $205.15 and includes: Create your own Hamper – Large – $5.95, Nougat Soft Macadamia 86g – $9.95, Nougat Soft Almond 86g – $9.95, Ho Ho Honey 375g – $8.50, Bees Are Amazing Tea Towel – $14.95, Medium Rolled Candle – $24.95, Bee Creamy Honey & Cinnamon 325g – $10.00, Bee Warm Red Box Honey 350g – 10.00, Bee Bold Red Stringy Bark Honey 350g – $9.00, Timber Honey Drizzler – $6.50, Honey for Cheese Honey & Nuts 120g – $8.00, Honey & Goats Milk Hand Balm Tin 60ml – $19.95, Goats Milk & Honey Soap – $8.50, Bees Are Amazing Beeswax Food Wrap – 15.95, Oven Mitt – $12.50, Pot Holder – $9.50, Wooden Spoon – $9.50.
Entrants must sign up to the Beechworth Honey mailing list by scanning the in-store QR code and completing their name and email address for a valid entry. One entry per person, per month. This is an in-store only competition. Prize will be drawn at the start of the following month at 82 Ford Street, Beechworth VIC. Entrants must be subscribed to the Beechworth Honey mailing list when the competition is drawn to be eligible to win the prize. The winner will be notified via email. The prize will be posted to the winner with a valid Australian postal address. Please note that due to quarantine restrictions, some Beechworth Honey products cannot be shipped to some Australian states. Unfortunately Western Australian addresses are ineligible for this competition. The prize is not redeemable for cash or transferrable to other people. Beechworth Honey staff and their immediate families are ineligible to enter.
Charges & Payment
The Bee School is a non-for-profit program run by Beechworth Honey. The Bee School Education program has been developed by beekeepers and qualified educators to educate young Australians on the vital role the honeybee plays in Australia’s biodiversity, pollination and food security. Any fees associated with the program are charged for ongoing operational costs, with all profits donated to Australia’s only bee charity, the Wheen Bee Foundation. Refunds are not available for non-attendees. All supervising adults are free of charge.
Child Safety Commitment
Bee School by Beechworth Honey is committed to providing a child safe environment where children and young people feel safe, secure, and valued. Our Bee School staff are either registered with the Victorian Institute of Teachers and/or hold an up to date Working with Children’s Check (or equivalent). We are committed to the safety, participation, and empowerment of all children and endeavour to remain up to date with the latest education and training.
Duty of Care
While Bee School educators will run the program with the students, the duty of care remains the responsibility of school staff.
Working with Children Checks
Bee School educators who work directly with children have a current ‘Working with Children’ or current VIT registration.
1. Visitors to our website
We consider you a visitor to our website when you visit www.beechworthhoney.com.au and interact with any pages or blog posts on our site.
We collect aggregated data so that we can learn how you engage with our site, how you found our site (via other sites that may refer you) what content is of interest and to remind you of our honey and honey products when you are not on the Beechworth Honey website.
None of this data can personally identify you and remains anonymous. It is called Non Personally Identifiable Information Data (Non PII).
How Cookies used on our website
Cookies help us to learn how you engage with our content so that we can improve our experience when you are on our website. For example, some cookies allow us to remember your preferences so that you don’t need to repeat your choices every time you visit our site. Cookies also allow us to geolocate the Australian state you live in. Western Australia and Tasmania have strict quarantine restrictions on some honey products and cookies allow us to alert you to these restrictions if you are located in these states.
Is your information shared?
We share no data with third parties for the purposes of third party marketing or advertising. However we do use companies such as Facebook and Google Analytics to assist us to market or advertise our honey and honey products to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements from us when you visit other websites that are not owned by Beechworth Honey.
You can opt-out of how Google uses your data. Read here for more details.
2. Online purchasers
When you make a purchase through our website, we collect certain information for you, including your name, billing address, delivery address, credit card or other payment details, email address and phone number. This personal information helps us to process and send your order to you.
Our online store is powered by WooCommerce, who do not use your information to independently market or advertise to you.
Protecting your personal information
We treat our website and credit card security seriously.
3. Email subscribers
When you join our email list, we may collect some personal information such as first and last name and your email address. We use this to send you information about bees, honey, pollination, gardening, our news, latest products and offers. When we send you an email you can unsubscribe at any time by clicking the ‘Unsubscribe’ link at the bottom of the email.
Is your information shared?
How do we use information?
We may use information we collect about you for various purposes which may include:
- Personalising your online experience
- Completing your purchase
- Fulfilling your transaction
- Updating you on your order status
- Notifying winners of contests and competitions
- Responding to comments, questions and requests for customer support
- Improving our website and marketing activities
- Analysing trends and visitor behaviour on our website
- Sending you marketing communications and advertising
- Preventing misuse of our site and fraud
If you would like more information about our privacy practices or if you have questions please contact us by email at firstname.lastname@example.org.