Terms & Conditions/Privacy Policy

Please see below for our full terms & conditions covering sections such as;
Promotions, Conditions of Use, Privacy Policy, Shipping and Returns.

Standard Terms and Conditions

 

Please read the below Beechworth Honey “Terms & Conditions” carefully as they contain all the information you will need to make your shopping experience great.
They cover details on how our promotions work, conditions of use, privacy, shipping & returns and anything else we can think of to make things run smoothly.
By accessing, browsing and/or using the Beechworth Honey on-line store & website, you agree to the following terms and conditions:

Beechworth Honey is pleased to offer customers exciting promotional offers from time to time. Below you will find a detailed explanation of specific promotions currently active in our online store.

Our general “Promotional Terms” apply to all offers unless specified and they are:

– No further discounts apply

– The “Offer” is available while stocks last and/or subject to the “Offer” start and end dates.

– The “Offer” is available in our online store only

– Personal shopper only

– No rainchecks

– Beechworth Honey reserves the right to amend any promotional offer at any time.

Price

Payment is taken as you place your order so you will always be charged at the rate advertised at the time of ordering.

All prices are in Australian dollars (AUD) and include GST (goods and services tax) where it applies.

Payment

We accept payment online by Visa, MasterCard & Paypal. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

Beechworth Honey does not store nor process any Credit Card information.

We understand some people do not like to pay for goods over the internet. If you would like to pay for your order via telephone please contact our online team directly via telephone +61 2 6033 2322 or email info@beechworthhoney.com.au so that our team may be able to support your request.

Title

Beechworth Honey Pty Ltd retains all rights of ownership and possession of the goods until full payment has been received.

Cancellation

Beechworth Honey Pty Ltd reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification prior to the order being dispatched.

Quality Concerns

We take great pride in the quality and condition of our honey and honey products and it should reach you in the best possible condition. When you receive your order if you are not happy with what you have received, please call us right away on 02 6033 2322 or email info@beechworthhoney.com.au and we will endeavour to address any concerns as soon as possible.

Join our News Updates

You can stay in touch with Beechworth Honey news by providing your name and email address in the footer of our website. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our email communications.

Beechworth Honey will store your details securely with the express purpose of contacting you regarding Beechworth Honey and will not share your details with third parties.

Feedback

We believe in excellent customer service.

Our Customer Care team is one of the best around and we are here to help. If our service has been outstanding, or if you aren’t 100% happy, call our team straight away on (02) 60332322 or email info@beechworthhoney.com.au.
We aim to provide high-quality service and all feedback helps us to improve each time. We want your experience on our website and with your honey purchase to be a sweet one.

These Terms and Conditions may change

We reserve the right to update or amend these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.

The material provided on the Website is copyright protected. You may only use this material for your own private and non-commercial purposes. Except for the temporary copy held in the computer’s cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of Beechworth Honey. You may not use any part of the Content on the Website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.

We attempt to ensure that the contents of the Beechworth Honey on-line store & website are accurate and current at the time they are published. Prices of goods and services, postage and handling fees, and other charges displayed on the Website are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, we are unable to warrant that product descriptions or other content of the Website is accurate, complete, reliable, current or error-free.

By ordering from our website or from our stores, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

We have taken every care in the preparation of the site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.

These Terms and Conditions do not affect your statutory rights as a consumer

The Beechworth Honey “Terms & Conditions”do not affect your statutory rights as a consumer.

Company Information
Beechworth Honey Pty Ltd
ABN: 14 504 758 154

Customer Service Contact
Email: info@beechworthhoney.com.au
Telephone: 02 6033 2322

Promotional Offers

Promotional Codes
All promotion codes are non-transferable and there is no cash alternative. No more than one promotional code can be applied at checkout or to an order. They cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. Beechworth Honey reserves the rights to cancel or refuse the usage of any promotional code at any time.

All promotional codes must be applied at checkout, and cannot be applied to any previous or retrospective orders. We have the right to refuse use of any promotional code for any reason. The times of use will be outlined in the marketing material, the code can not be used outside of this time.

($10 off codes are only eligible on a minimum $50 spend)

Competition: National Tree Day Prize Pack

Promoter: Beechworth Honey Pty Ltd, ABN: 14 504 758 154, 38-40 Hammersley Road, Corowa, NSW, 2646
Competition dates: August 1st 2021 closing midnight August 4th 2021
The National Tree Day Prize Pack is valued at $251.40:
– Honey & Pollen Flora of South Eastern Australia by Dr Doug Sommerville – $175
– Beechworth Honey Spotted Gum Notebook – $10
– Two Enamel Mugs, also in the Spotted Gum design – $59.90
– Beechworth Honey Tote Bag – $6.50
Entry is via the www.beechworthhoney.com.au/national-tree-day-comp/ page on the Beechworth Honey website. Entrants must complete name and email address for a valid entry.
The competition will be drawn at 9am August 5th at 82 Ford St Beechworth, Victoria.
The winner will be notified by email on August 5th.
The Prize will be posted to the winner with a valid Australian postal address.
One entry per person.
The prize is not redeemable for cash or transferrable to other people.
Beechworth Honey Staff and their immediate families are ineligible to enter.

Shipping, Restrictions & Order Tracking

Delivery

We offer flat rate shipping of $15 on each order delivered to a single Australian mailing address. Orders over $100 will receive free delivery to a single Australian address.

Only delivery to Australian residential, business & PO Box addresses are accepted (international shipping addresses are NOT accepted). Please phone our team prior to completing an online order if you wish to discuss further, or to arrange delivery to multiple addresses.

We use Australia Post, Fastway and other courier providers where necessary for delivery to all areas of Australia and aim to have your order delivered within 7 working days. To some regional parts of Australia, delivery can take longer.

During busy periods, such as Free Shipping Events, Christmas, and public holidays, delays in delivery can occur due to the capacity of our transport providers and business holiday closures between Christmas and New Year.

Please make sure that delivery address and postcode are correct as we cannot be responsible for non-delivery due to an incorrect address provided. In the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we cannot be responsible for any delivery delays.

We ship and track all orders via Courier or Australia Post and a signature is required upon delivery. If no-one is home at the time of delivery a card will be left explaining the options to either collect your parcel from the nearest Post Office if it is being shipped via Australia Post or to organise to have it redelivered it arriving via courier.

When ordering if you would like your delivery to be left in a secure place without the need for a signature you can specify this in the delivery comments section of the order. This acts as an “authority to leave” notification and Beechworth Honey cannot be held responsible for loss or damage to this delivery.

Order Tracking

Once your order has been packed and is ready for dispatch, we will send you an email advising that your order is packed and ready to be collected by the courier. Once your package leaves Beechworth Honey you will receive an email or text with your tracking number from Shippit. They are a third party company that organise your parcel to be delivered. There will be updates along the way. If you would like to track your delivery go to the courier’s website (Shippit will advise in your email or text which courier has been chosen for you) and place your tracking number into the relevant field. If you have any concerns please contact Beechworth Honey on 0260332322 or info@beechworthhoney.com.au as we can assist you.

International Orders

Currently we do not accept orders shipped to international addresses from our online shopping cart.

There are many restrictions in various countries on the importation of honey that make shipping internationally a challenge.

For all international sales please contact our team directly via telephone +61 2 6033 2322 or email info@beechworthhoney.com.au so that our team may be able to support your request.

Product Delivery Restrictions

WA: Due to domestic quarantine restrictions, the following products can not be shipped to Western Australia.

All Honey (liquid & creamy), honeycomb, all honey gift packs, beeswax candles, beeswax, furniture polish, Manuka & Tea Tree Bee Balm, lip balm – all varieties, Bee Friendly Seeds, nougat – all varieties, sparkling honey drinks.

TAS: Due to domestic quarantine restrictions, we cannot send honeycomb or raw beeswax into Tasmania. All other products may be shipped into Tasmania

Kangaroo Island: Kangaroo Island is a Ligurian Bee Sanctuary Carrying honey, bees and bee products onto the island is prohibited.

Returns

What is the Beechworth Honey return policy?

Beechworth Honey is committed to providing quality products to all our customers.

In the event that your product is faulty, damaged, or does not match its description or perform its function then a refund will be made in its original payment method or a replacement offered once proof of purchase is confirmed and your product is returned to Beechworth Honey.

There is no refund or exchange offered where you change your mind or where you make an error with your order.

There is no refund or exchange offered on sale items.

Please choose carefully and double-check your order before checkout.

Why can’t we exchange products if you make an error ordering or change your mind?

As a food and skincare business, we are unable to accept returned stock as we can not be sure if it has been tampered with or opened, meaning we are not able to resell this stock.

We only send replacement stock for damaged or faulty stock once the original stock is returned. We then complete a thorough assessment of the returned goods to determine if they qualify for replacement.

How do I return or exchange an item?

If you have purchased in-store, and your product is faulty, damaged or does not match its description or perform its function you can return or exchange it by either visiting our store or contacting our customer service team on (02) 6033 2322 or email info@beechworthhoney.com.au within 7 days to discuss your return options. Please ensure that you have a clear copy of your receipt.

If you have purchased from Beechworth Honey online, and your product is faulty, damaged or does not match its description or perform its function you can return or exchange it by contacting our customer service team on (02) 6033 2322 or email info@beechworthhoney.com.au within 7 days to discuss your options. Please ensure that you have your order number.

Privacy Policy

 

Beechworth Honey knows that you care how information about you is used and shared. We are dedicated to ensuring the privacy of our customers and have implemented stringent security measures and procedures, so you can rest assured that any details you submit online remain secure. Our Privacy Policy outlines how we collect, use and store your information.
When you provide your personal information to us, you consent to the use and disclosure of your information in accordance with this Privacy Policy. Any changes to this policy will be published on our website.
There are three sections to our Privacy Policy depending on whether you are a visitor to our website, a subscriber to our email list or an online purchaser of our honey.

1. Visitors to our website

We consider you a visitor to our website when you visit www.beechworthhoney.com.au and interact with any pages or blog posts on our site.
We collect aggregated data so that we can learn how you engage with our site, how you found our site (via other sites that may refer you) what content is of interest and to remind you of our honey and honey products when you are not on the Beechworth Honey website.
None of this data can personally identify you and remains anonymous. It is called Non Personally Identifiable Information Data (Non PII).

How Cookies used on our website

Our website uses cookies to ensure you get the best experience on our website. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

Cookies help us to learn how you engage with our content so that we can improve our experience when you are on our website. For example, some cookies allow us to remember your preferences so that you don’t need to repeat your choices every time you visit our site. Cookies also allow us to geolocate the Australian state you live in. Western Australia and Tasmania have strict quarantine restrictions on some honey products and cookies allow us to alert you to these restrictions if you are located in these states.

Is your information shared?

We share no data with third parties for the purposes of third party marketing or advertising. However we do use companies such as Facebook and Google Analytics to assist us to market or advertise our honey and honey products to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements from us when you visit other websites that are not owned by Beechworth Honey.

You can opt-out of how Google uses your data. Read here for more details.

2. Online purchasers

When you make a purchase through our website, we collect certain information for you, including your name, billing address, delivery address, credit card or other payment details, email address and phone number. This personal information helps us to process and send your order to you.

Our online store is powered by WooCommerce, who do not use your information to independently market or advertise to you.

Protecting your personal information

We take all reasonable steps to ensure that your personal information is protected. This includes internal and external security measures. We restrict access to personal information to those who need to know, maintain products that prevent unauthorised computer access and regularly review our Privacy Policy Guidelines.

We treat our website and credit card security seriously.

3. Email subscribers

When you join our email list, we may collect some personal information such as first and last name and your email address. We use this to send you information about bees, honey, pollination, gardening, our news, latest products and offers. When we send you an email you can unsubscribe at any time by clicking the ‘Unsubscribe’ link at the bottom of the email.

Is your information shared?

We do not share your personal data with third parties for the purposes of third-party marketing or advertising. However, we share your personal information with Mailchimp who we use to manage our email campaigns. If you would like to read more about Mailchimp’s privacy policy please find it here.

How do we use information?

We may use information we collect about you for various purposes which may include:
1. Personalising your online experience
2. Completing your purchase
3. Fulfilling your transaction
4. Updating you on your order status
5. Notifying winners of contests and competitions
6. Responding to comments, questions and requests for customer support
7. Improving our website and marketing activities
8. Analysing trends and visitor behaviour on our website
9. Sending you marketing communications and advertising
10. Preventing misuse of our site and fraud

Contact Us

If you would like more information about our privacy practices or if you have questions please contact us by email at info@beechworthhoney.com.au.