Beechworth Honey Pty Ltd and its affiliates provide our online shopping services to you subject to the following conditions. If you visit or shop at Beechworth Honey, you accept these conditions. Please read them carefully. In addition, when you use any current or future Beechworth Honey online shopping service or visit or purchase from any business affiliated with Beechworth Honey, whether or not included in the Beechworth Honey Web site, you also will be subject to the guidelines and conditions applicable to such service or business. By making an online purchase from Beechworth Honey you agree that you have read and agreed with all the terms and conditions.
We only accept orders for shipment to Australian residential addresses & private mailboxes (PO Boxes). Overseas shipping addresses will not be accepted.
Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise the order should be delivered within 7 working days.
We do not accept orders shipped to international addresses from our online shopping cart.
For all international sales please contact our team directly via telephone +61 2 6033 2322 or email firstname.lastname@example.org so that our team may be able to support your request.
Your payment is taken as you place your order so you will always be charged at the rate advertised at the time of ordering. All prices are in Australian dollars (AUD) and include GST (goods and services tax) where it applies.
WA: Due to domestic quarantine restrictions, the following products can not be shipped to Western Australia.
All Honey (liquid & creamy), honeycomb, all honey gift packs, beeswax candles, beeswax, furniture polish, Manuka & Tea Tree Bee Balm, lip balm – all varieties, Bee Friendly Seeds, nougat – all varieties, sparkling honey drinks.
TAS: Due to domestic quarantine restrictions, we cannot send honeycomb or raw beeswax into Tasmania. All other products may be shipped into Tasmania.
We offer flat rate shipping of $15 on all orders delivered to a single Australian mailing address. Orders over $100 will receive free delivery to a single Australian address.
Only delivery to Australian residential, business & PO Box addresses are accepted (international shipping addresses are NOT accepted). Please phone our team prior to completing an online order if you wish to discuss further, or to arrange delivery to multiple addresses.
We use Australia Post, Fastway and other courier providers where necessary for delivery to all areas of Australia and aim to have your order delivered within 7 working days. To some regional parts of Australia, delivery can take longer.
During busy periods, such as Free Shipping Events, Christmas, and in the event of public holidays, delays in delivery can occur due to the capacity of our transport providers and business holiday closures between Christmas and New Year.
Please make sure that delivery address and postcode are correct as we cannot be responsible for non delivery due to an incorrect address provided. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we cannot be responsible for any delivery delays.
We ship and track all orders via Courier or Australia Post and a signature is required upon delivery. If no-one is home at the time of delivery a card will be left explaining the options to either collect your parcel from the nearest Post Office if it is being shipped via Australia Post or to organise to have it redelivered it arriving via courier.
When ordering if you would like your delivery to be left in a secure place without the need for a signature you can specify this in the delivery comments section of the order. This acts as an “authority to leave” notification and Beechworth Honey cannot be held responsible for loss or damage to this delivery.
If your order includes Beechworth Honey Mead (alcoholic product) then this delivery will be shipped with the requirement for the receiver to sign for the goods. The receiver must be an adult (over 18 years of age).
We accept payment online by Visa or MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential.
Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.
Beechworth Honey does not store nor process any Credit Card information.
Beechworth Honey Pty Ltd retains all rights of ownership and possession of the goods until full payment has been received.
Beechworth Honey Pty Ltd reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification prior to the order being dispatched.
We take great pride in the quality and condition of our honey and honey products and it should reach you in the best possible condition. When you receive your order if you are not happy with what you have received, please call us right away on 02 6033 2322 or email email@example.com and we will endeavour to address any concerns as soon as possible.
What is the Beechworth Honey return policy?
Beechworth Honey is committed to providing quality products to all our customers.
In the event that your product is faulty, damaged, or does not match its description or perform its function then a refund will be made in its original payment method or a replacement offered.
There is no refund or exchange offered where you change your mind or where you make an error with your order.
There is no refund or exchange offered on sale items.
Please choose carefully and double-check your order before checkout.
Why can’t we exchange products if you make an error ordering or change your mind?
As a food and skincare business, we are unable to accept returned stock as we can not be sure if it has been tampered with or opened, meaning we are not able to resell this stock.
We only send replacement stock for damaged or faulty stock once the original stock is returned. We then complete a thorough assessment of the returned goods to determine if they qualify for replacement.
How do I return or exchange an item?
If you have purchased in-store, and your product is faulty, damaged or does not match its description or perform its function you can return or exchange it by contacting our customer service team on (02) 6033 2322 or email firstname.lastname@example.org within 7 days to discuss your return options. Please ensure that you have a clear copy of your receipt.
If you have purchased from Beechworth Honey online, and your product is faulty, damaged or does not match its description or perform its function you can return or exchange it by contacting our customer service team on (02) 6033 2322 or email email@example.com within 7 days to discuss your options. Please ensure that you have your order number.
We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing or posting you information about seasonal offers. These include: name, address, telephone number and email address of sender, and name, address, telephone number and email address of the recipient. We do not sell contact details to any other companies. We will never cold call you for marketing purposes. Credit card details are not retained after payment has been received.
To update or review your contact details go to: https://shop.beechworthhoney.com.au/Login.aspx
Once you complete the online shopping cart registration or subscribe to our Honey Club via our website, our blog, in store or Facebook and Instagram, you instantly become a member/subscriber of our Honey Club. We use your contact details to email you information regarding Beechworth Honey and our Honey Club. You can unsubscribe to the Honey Club at any time by clicking the unsubscribe link at the bottom of our email communications.
Beechworth Honey will store your details securely with the express purpose of contacting you regarding Beechworth Honey and will not share your details with third parties.
Beechworth Honey Gift Vouchers can currently only be purchased online via the Website. Your Beechworth Honey Gift Voucher is valid for use for 36 months from date of purchase. Your Beechworth Honey Gift Voucher can be redeemed for product and ticketed events via the www.beechworthhoney.com.au website up to the amount of the card balance. Any credit redeemed is deducted from the voucher balance.
Where the price of the goods or services being purchased with a Beechworth Honey Gift Voucher exceeds the Voucher Balance, you must pay the amount exceeding the Voucher Balance by an alternative method, subject to acceptance of such alternative method by the Website.
The resale of Beechworth Honey Gift Vouchers is strictly prohibited, except with our prior written consent. Subject to our prior written consent, Beechworth Honey Gift Vouchers can not be sold for more than the value of the credit which was originally loaded on to it. Beechworth Honey Gift Vouchers which are resold in breach of this clause will be invalid with the result that purchasers of such Beechworth Honey Gift Vouchers will not be able to use or Redeem the Card Balance on their Beechworth Honey Gift Voucher.
The use of Beechworth Honey Gift Vouchers is restricted to the purchase of standard retail quantities of Beechworth Honey products and ticketed events.
No re-loading of Beechworth Honey Gift Vouchers and no cash advances.
Credit may be loaded on to a Beechworth Honey Gift Voucher only once. Once the Card Balance of a Beechworth Honey Gift Voucher has reached a nil balance, it can not be reused, re-loaded or re-activated.
You can not obtain any cash advance with a Beechworth Honey Gift Voucher or Redeem (in whole or in part) a Beechworth Honey Gift Voucher for cash.
You can check the Voucher Balance, Expiry Date and transaction history of your Beechworth Honey Gift Vouchers by our Website or contacting one of our Customer Relations team members on +61 2 6033 2322. To make any of the above enquires; you must provide the Online Store Credit code of the Beechworth Honey Gift Voucher.
We reserve the right to deactivate your Beechworth Honey Gift Voucher if:
(a) you inform us that your Beechworth Gift Voucher has been lost, stolen or damaged; or
To help us improve our terms and conditions including privacy policies, please give us your feedback. You can email us on firstname.lastname@example.org.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
Beechworth Honey Products Pty Ltd ABN 51 539 242 170.
Telephone: 02 6033 2322